Privacy Policy

Effective Date: July 1, 2026 | Last Updated: July 1, 2026

NorthBank Remodel (“NorthBank Remodel,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the measures we take to keep it secure. It applies to the website northbankremodel.com and to the remodeling and exterior services we provide across Southwest Washington.

Information You Provide

We collect personal information only when you choose to give it to us, including:

• Your name, phone number, email address, and project address when you request an estimate or submit a contact form
• Details about your project — the type of work, scope, budget range, and timeline you share with us
• Employment and background information if you apply for a position with our company
• Any additional information you volunteer during phone calls, text messages, emails, or in-home consultations

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and the site or search that referred you
• Cookies and similar technologies used for analytics and site functionality — see our Cookie Policy for details

We use the information we collect to:

• Respond to your inquiries and prepare the estimates you request
• Schedule consultations and manage your remodeling project
• Send you project updates, appointment reminders, and — with your consent — occasional marketing messages
• Review applications for employment with our company
• Improve our website, services, and customer experience
• Meet our legal obligations and protect our rights

When you provide your phone number through our forms or during a conversation, you consent to be contacted by NorthBank Remodel by phone call and text message (SMS) regarding your estimate request, project, and appointments. Message and data rates may apply, and message frequency varies. Consent to receive marketing texts is not a condition of purchasing any service. You may opt out of text messages at any time by replying STOP, and you may ask us to stop calling at any time. We do not sell or share your phone number with third parties for their own marketing.

We do not sell or rent your personal information. We may share it only in these limited circumstances:

• With service providers who help us operate — for example, our email delivery provider (Resend), website analytics, and hosting — who may process your information only on our behalf
• With financing partners when you choose to apply for project financing, and only with your explicit consent
• With legal or regulatory authorities when required by law, subpoena, or court order, or to protect our rights and the safety of others

When you submit a form on our website, the details are delivered to our team by email through Resend, a third-party transactional email provider, so we can follow up with you. This delivery is used to service your request; it is not used to add you to a marketing list unless you separately opt in.

We use reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the Internet is completely secure, however, and we cannot guarantee absolute security.

Our website uses cookies and similar technologies to keep the site working, understand how visitors use it, and measure the performance of our advertising. Analytics and advertising cookies are only set after you grant consent through our cookie banner. You can change your choice at any time. For the specifics — including Google Analytics 4 and Google Ads — please read our Cookie Policy.

You may:

• Request access to the personal information we hold about you
• Ask us to correct information that is inaccurate or out of date
• Ask us to delete your information, subject to any legal retention requirements
• Opt out of marketing calls, texts, and emails at any time

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If we learn that we have collected such information, we will delete it.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised effective date. We encourage you to review it periodically.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: